Refund policy

Return & Refund Policy

Last Updated: July 29, 2026

Due to the nature of cosmetic ingredients, all return requests are subject to review.

Eligibility

Returns may be accepted only if:

  • The incorrect product was delivered.
  • The product arrived damaged.
  • The product has a manufacturing defect.

Non-Returnable Items

The following items cannot be returned:

  • Opened products
  • Used products
  • Products damaged after delivery
  • Customized products
  • Bulk or made-to-order products
  • Sample orders

Return Request

To initiate a return:

  • Contact us within 7 days of receiving your order.
  • Include:
    • Order number
    • Product name
    • Reason for return
    • Photos of the product

Refund Process

Once approved:

  • Refunds will be processed to the original payment method.
  • Processing may take 5–10 business days depending on your payment provider.

Exchange

Eligible products may be replaced if:

  • Incorrect item shipped
  • Damaged during shipping
  • Manufacturing defect

Return Shipping

If the return is due to our error, return shipping costs will be covered by EncapInside.

For all other approved returns, shipping costs are the customer's responsibility.

Bulk Orders

Bulk orders are generally non-refundable unless the product supplied does not match the confirmed specifications or has a verified manufacturing defect.